Terms & Conditions

Last updated: January 2025

Kosmagic Skin & Hair Clinic (“we”, “us”, “our”) operates the website https://kosmagic.in and provides dermatology and hair care consultation and treatment services at our clinic in Vanasthalipuram, Hyderabad, Telangana, India. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book an appointment, or use our services.

Acceptance of Terms

By accessing, booking, or using any services of Kosmagic Skin & Hair Clinic (“Clinic”, “we”, “us”), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website, teleconsultation, or in‑clinic services.

Medical Disclaimer

• All information on this website and during consultations is for general dermatological guidance and treatment planning. It does not replace emergency or hospital care.
• Results of treatments may vary from person to person; no specific outcome is guaranteed.
• You must provide complete and accurate medical history, including current medications, allergies, and past illnesses, before any treatment.
• In case of any severe side effects, complications, or emergencies, you should seek immediate medical attention at the nearest hospital.

Use of Website and Online Services

We grant you a limited, non‑exclusive, non‑transferable license to access and use our website and online booking system for personal, non‑commercial purposes. Under this license you may not:

• Modify, copy, or redistribute website content without prior written permission.
• Use any content for commercial use, public display, or resale.
• Attempt to interfere with the proper functioning of the website (including hacking, scraping, or reverse engineering).
• Remove any copyright, trademark, or other proprietary notices.

Appointments, Cancellations and No-show Policy

• Appointments (online or in‑clinic) are subject to availability and confirmation by the Clinic.
• We reserve the right to reschedule or cancel appointments due to medical, technical, or operational reasons; reasonable efforts will be made to inform you in advance.
• You are responsible for arriving on time and providing correct contact information.
• Any consultation or procedure‑specific cancellation rules (including timing and fees) will be communicated at the time of booking.

Payments and Refunds

• Consultation and procedure charges must be paid as per the fee structure communicated on call, in‑clinic, or through our booking platform.
• Payments are due at the time of booking or at the clinic visit, as applicable.
• Refunds, if applicable, are handled on a case‑by‑case basis at the Clinic’s sole discretion and in accordance with our refund policy communicated at the time of booking.
• Packages, procedures, or promotional offers may have specific terms (validity, transferability, usage limits) which will be informed separately; by purchasing, you agree to those terms.

Teleconsultation / Online Advice

• Any teleconsultation or online advice is based solely on the information and images you provide and may have limitations compared to physical examination.
• Certain diagnoses and treatments may require in‑person evaluation; the doctor may advise an in‑clinic visit where necessary.
• You agree not to record, copy, or distribute teleconsultation sessions without explicit consent.

Conduct at the Clinic

• You agree to behave respectfully with doctors, staff, and other patients. Abusive, threatening, or harassing behavior may lead to denial of services.
• The Clinic may refuse or discontinue treatment if you do not follow medical advice, safety instructions, or clinic policies.

Communications and Consent

By providing your phone number and email ID, you consent to receive appointment updates, medical reminders, service information, promotional offers, and follow‑up communication via SMS, calls, email, and WhatsApp. You may opt‑out of promotional messages at any time by contacting us, while still receiving essential service‑related messages.

Intellectual Property

All text, images, logos, designs, videos, and other content on kosmagic.in are the intellectual property of Kosmagic Skin & Hair Clinic or its licensors. You may not reproduce, distribute, or use this content for any purpose without prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Kosmagic Skin & Hair Clinic and its doctors, staff, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use or inability to use our website or online systems.
• Delay or cancellation of appointments.
• Variability of treatment results, minor expected side‑effects, or non‑compliance with medical advice.

Nothing in these terms limits liability for gross negligence or willful misconduct under applicable law.

Third-Party Links and Services

Our website may contain links to third‑party websites, booking platforms, payment gateways, or review platforms (such as Google Reviews, Facebook, Instagram). These are provided for convenience only. We do not control and are not responsible for the content, privacy practices, or services of such third parties.

Changes to Terms

We may update or modify these Terms & Conditions at any time without prior notice. The updated version will be indicated by the “Last updated” date above. Continued use of our website or services after changes constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Kosmagic Skin & Hair Clinic
B997, I Floor, Opp Gajendra Jewellers, NGO’s Colony, Vanasthalipuram, Hyderabad, Telangana 500070, India
Phone/WhatsApp: +91 79015 56566
Email: kishore@kosmagic.in